Return Policy Page

PuffPrint Return & Replacement Policy (B2B)

At PuffPrint, we specialize in bulk and wholesale apparel manufacturing. Since all orders are produced specifically for B2B clients, returns are limited and accepted only in case of manufacturing-related issues, as outlined below.

Eligible Conditions for Return / Replacement

Returns or replacements will be considered only under the following circumstances:

1. Damaged Products

   • Physical damage received during manufacturing or transit

   • Torn fabric, holes, stains, or unusable garments

2. Print Quality Issues

   • Misprints, incorrect placement, color mismatch beyond acceptable tolerance

   • Peeling, cracking, or fading due to manufacturing defects

3. Stitching Issues

   • Open seams, incorrect stitching, loose threads affecting wearability

   • Size inconsistency due to stitching errors beyond industry tolerance

4. Other Manufacturing Defects

   • Defects that make the product unfit for sale or use

   • Errors not matching the approved sample or final production confirmation

     
     

Conditions & Process

• Claims must be raised within 48 hours of delivery.

• Clear photos/videos of the defect must be shared with our support team.

• Products must be unused, unwashed, and in original condition.

• Returns are accepted only for defective pieces, not the entire order unless approved after inspection.

• inspect and verify the reported issue before approval.

Non-Returnable / Non-Refundable Cases

• Color, fabric, or print variations within industry-accepted tolerance

• Issues approved during sample confirmation

• Damage caused after delivery (washing, ironing, handling, resale)

• Order cancellations after production has started

• Custom-branded or private-label items (unless defective)

Resolution

Once approved, PuffPrint will, at its discretion:

• Replace the defective pieces, or

• Provide a credit note for future orders

⚠️ Refunds are not applicable for bulk or wholesale manufacturing orders.

Important Note

Bulk manufacturing may have minor variations. PuffPrint follows standard garment industry tolerances, and such variations do not qualify as defects.